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Privacy & Safety Policy

Wallux
A brand of Digital Fotolinks

 

Wallux, a brand of Digital Fotolinks, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.wallux.in, interact with us online, or engage with us through offline channels.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

a) Personal & Contact Information

We may collect information including, but not limited to:

  • Name

  • Email address

  • Phone / mobile number

  • Billing and delivery address

  • City, state, country, PIN code

  • IP address and device identifiers

b) Payment & Billing Information

When you place an order with us:

  • We collect billing name and billing address

  • We do not store or process credit/debit card details on our servers

  • All payment transactions are securely processed by third-party payment gateways (e.g., PayU Money or similar providers)

c) Content You Submit

We may collect information you voluntarily submit, including:

  • Images, artworks, or files uploaded for printing or consultation

  • Enquiries submitted via forms, email, or phone

  • Messages or comments shared on our website or official social media channels

d) Usage & Technical Information

When you browse our website, we may automatically collect:

  • Browser type and version

  • Device and operating system

  • Pages visited, time spent, referral source

  • IP address and approximate location

This information helps us understand how our website is used and improve performance.

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2. How We Collect Information

We collect information:

  • Directly from you when you place an order, submit a form, or contact us

  • Automatically through cookies, analytics tools, and tracking technologies

  • From third parties such as social media platforms or payment partners when you interact with us through those services

 

3. How We Use Your Information

We use your information to:

  • Process orders, payments, and deliveries

  • Communicate regarding purchases, consultations, or enquiries

  • Provide customer support and respond to requests

  • Improve our products, services, and website experience

  • Personalize content and recommendations

  • Conduct internal analysis, audits, and quality control

  • Send transactional emails and service-related communications

  • Send marketing communications (only where permitted and with opt-out options)

  • Ensure security, prevent fraud, and comply with legal obligations

 

4. Sharing of Information

We may share your information only when necessary, including with:

a) Service Providers

Third-party vendors who assist with:

  • Printing, framing, packaging, and delivery

  • Payment processing

  • Website hosting and analytics

  • Email and transactional messaging

These partners are required to handle your data responsibly and only for agreed purposes.

b) Legal & Regulatory Authorities

We may disclose information:

  • To comply with applicable laws or legal processes

  • In response to lawful requests by authorities

  • To protect our rights, users, or business from fraud or misuse

c) Business Transfers

If Digital Fotolinks or Wallux undergoes restructuring, sale, or transfer of assets, customer information may be transferred as part of that transaction, subject to confidentiality obligations.

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5. Email & Communication Preferences

  • You may opt out of promotional emails at any time using the unsubscribe link provided

  • Transactional communications (order confirmations, service updates, invoices) will still be sent as required

  • Opt-out requests may take up to 7–10 working days to process

 

6. Cookies & Tracking Technologies

We use cookies and analytics tools (such as Google Analytics) to:

  • Improve website functionality

  • Understand visitor behavior

  • Optimize content and performance

You may control cookie preferences through your browser settings.

 

7. Third-Party Websites

Our website may contain links to external websites.
Wallux and Digital Fotolinks are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies independently.

 

8. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information. However, no system can be completely secure, and we cannot guarantee absolute security.

 

9. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal, regulatory, or operational requirements.

Last updated: 12 May 2023

The revised policy will always be available on our website.

 

10. Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India.
Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in India.

 

11. Contact Information

For privacy-related questions or requests, please contact:

Wallux – Transforming Spaces
A brand of Digital Fotolinks
📧 support@wallux.in
📞 +91 93126 48022

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